Want to watch this video? Sign up for the course here. Or enter your email below to watch one free video.

Unlock This Video Now for FREE

This video is normally available to paying customers.
You may unlock this video for FREE. Enter your email address for instant access AND to receive ongoing updates and special discounts related to this topic.



Supporting Employees with Mental Health Concerns

Approaching Employees About Mental Health

Employees and managers often notice changes indicating mental health issues:

  • Approach the employee at an appropriate time when they feel comfortable.
  • Choose a quiet, private location to ensure confidentiality and full attention.
  • Avoid starting conversations in public areas where it could be overheard.

Communicating Effectively

Effective communication is key:

  • Be mindful of body language to convey openness and respect.
  • Ask simple, open-ended questions and listen actively without interrupting.
  • Avoid making assumptions, comparisons, or attempting to diagnose.
  • Reassure them that the discussion will remain confidential.

Providing Support and Reassurance

Ensure the employee feels supported:

  • Offer assistance with their work responsibilities if needed.
  • Let them express themselves freely and refrain from rushing the conversation.
  • Respect their need to speak uninterrupted and avoid distractions.

Summarising and Offering Suggestions

Conclude the discussion positively:

  • Paraphrase and summarize their concerns to demonstrate understanding.
  • Ask if they would like suggestions or advice, respecting their autonomy.
  • Reflect back on what they've said to clarify and ensure mutual understanding.

Supporting an employee through active listening can be more effective than providing immediate solutions.