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Supporting Employees: Lessons for Managers

Ensuring Confidentiality and Empathy

Reassure and Listen

When faced with a situation where an employee confides in you:

  • Ensure confidentiality and genuine concern.
  • Make them feel heard and understood.
  • Repeating their concerns can sometimes lead to deeper insights.

Promoting Self-Reflection and Hope

Encourage Reflection

Guide the employee to reflect on past coping strategies:

  • Help them identify what has worked for them before.
  • Ask probing questions to uncover effective methods.

Offer Hope and Direction

Empower the employee by:

  • Instilling confidence in their ability to navigate the situation.
  • Pointing them towards resources and support networks.
  • Emphasising that solutions lie within their grasp.

Collaboration and Support

Seeking Additional Support

Recognise that solutions may involve:

  • Involving HR or other relevant parties, with the employee's consent.
  • Encouraging the employee to seek advice from peers or mentors.

Ongoing Review and Adjustment

Commit to:

  • Regularly reviewing progress and adjusting strategies as needed.
  • Offering continuous support through the process of adaptation.
  • Suggesting ways to manage stress and maintain work-life balance.